PAYMENT AND DEPOSIT FOR CUSTOM CAKES

To secure your order, a 50% non-refundable deposit is required. The remaining balance is due four weeks before the delivery date, at which point all changes must be confirmed. Full payment is required for orders placed less than four weeks in advance or for orders totalling €500 or less, excluding delivery fees.

​​

PRICE QUOTATIONS

All price quotations, whether written or verbal, are valid for 30 days from the date of issuance.

​

NON-EDIBLE INGREDIENTS AND DECORATIONS

Our products may contain non-edible ingredients or decorations, such as plastic dowels in tiered cakes or wires in certain sugar flowers. These must be removed before serving or consuming.

​

ALLERGEN INFORMATION

Your are responsible for informing us of any allergies or dietary restrictions. While we take great care to avoid cross-contamination, our kitchen is not allergy-free, and traces of allergens may still be present.

​

CHANGES AND CANCELLATIONS

• Cancellations made at least 4 weeks before the event will be refunded as follows: if only a deposit was paid, the deposit will be retained; if full payment was made, 50% of the total amount will be refunded.

• Cancellations made less than 4 weeks before the event will forfeit any payments made.

• Any changes to the cake design, flavor, or size requested by the client may result in additional surcharges and must be communicated to us at least 4 weeks before the event date

• In the unlikely event we must cancel your order, we will provide as much notice as possible and issue a full refund.

​

For date changes:

• More than four weeks prior: We may accommodate the change if the new date is available. If not, the order will be considered canceled, and we may withhold the deposit, refunding only amounts exceeding it.

• Less than four weeks prior: We may accommodate the change if the new date is available. If not, the order will be considered canceled, and we may withhold up to the full payment.

​​

DELIVERIES AND COLLECTION

We will make every reasonable effort to deliver the cake at the specified location by the agreed-upon time. While we strive for on-time delivery, timing cannot be guaranteed, and refunds will not be issued for delays. Once the cake is delivered to the venue, we will not be responsible for any damage to the cake.

​​

Similarly, if the cake or products are collected from our premises, we cannot be held responsible for any damages incurred once they have left our facility. The collection vehicle must have air-conditioning and a clean, flat surface, which is the responsibility of the client. We advise driving slowly and carefully, and we recommend using non-slip matting due to the fragility of the cake.

​​

CAKE HANDLING

After delivery, please refrigerate your cake until the recommended serving time:

• Cool days: Remove 3-6 hours prior.

• Warm days: Remove 1-1.5 hours prior.

​​

You are responsible for providing a suitable, sturdy table and environment for the cake. Large cakes can be heavy and should be kept at an optimal room temperature.

​​

If damage occurs through no fault of Sugarcoat, you may request repairs before the event start time (subject to availability). Please note that a service fee will apply, and payment must be made at the time of repairs.​

 

Goods placed outside may react to temperature changes. In hot or humid weather, there is a risk of sugar decorations melting or damage to the products. Please note that we do not provide cake stands, tablecloths, or cutting knives; it is the client's responsibility to supply these or check with the venue to ensure they are available.

​​

PHOTO USAGE 

We may take photos of the cake and use them for promotional purposes, including on social media, websites, and printed or online materials.​

 

COMPLAINTS

If you have any complaints or concerns after receiving your goods, please submit them in writing, including evidence of any faults, damages, or discrepancies. Any refunds will be issued at our discretion.